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Mon - Sun 9am - 9pm
24-Hour Cancellation Policy
Elements Massage 11709 W Broad St
Richmond, VA   23233
(804) 835-5115 Elements Massage$49 to $99

Short Pump

The Shoppes at Westgate

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11709 W Broad St
Richmond, VA 23233


Mon - Sun 9am - 9pm
24-Hour Cancellation Policy

Our Clients Love Us!

In a nationwide survey of massage clients by Listen360.com, Elements Massage received the highest customer satisfaction score of any massage studio brand.  Simply the best massage, that's the Elements Way.  Therapeutic, handcrafted, and personalized.  But don't take our word for it, read what real clients at Elements Short Pump have to say:

"My first experience was phenomenal. Everyone was amazing. They listened to why I was interested in a massage. I knew it wouldn’t fix my shoulder issue but I have to say the massage decreased the constant discomfort I have been in for the past 8 months. After the massage I felt very relaxed, like the way I feel after a hot yoga class. I am scheduled to return and I look forward to my next visit."

L. V., Oct 26, 2024

"The ease of reserving an appointment, the choice of types of massage therapists and types of massages given all in one place."

H. K., Oct 25, 2024

"
The massage therapist was listening to a talk podcast or something through her AirPod and I could hear it and it was a bit distracting during the massage. Otherwise it was a great experience. "

C. G., Oct 24, 2024

"Friendly and helpful staff. Therapists are skilled and attentive to my needs. "

P. S., Oct 21, 2024

"Lilly did just what I needed. Communicated well about pressure, etc. she has an excellent technique and is perfect for someone who appreciates the deep pressure "

R. M., Oct 20, 2024

"Star was incredible and was exactly what I needed after a few long weeks. I felt like putty in her hands! Thanks for turning my week around!"

D. T., Oct 18, 2024

"Friendly customer service!"

T. R., Oct 18, 2024

"Easy to book and good selection of availability. Efficient massage therapists."

J. M., Oct 18, 2024

"Best massage yet!"

J. D., Oct 17, 2024

"I like how many appointment options, providers, and upgrades you have. Parking is easy and your facility is clean and always decorated for the holidays. But I don't like that I cannot read bios about each provider to help me know who to select. I would like to read what the provider writes to know what's important to them and I'd be able to tell better if we're a match."

R. W., Oct 8, 2024

"They stay on time for appointments. I usually do not have to wait for my appointment.
However, the Therapists should start the timing of the session from the timing we get onto table for example, a 60 minute message should extend to a full 60 minutes from start. I feel that we get get shorted 5 to 6 minutes."

D. T., Oct 6, 2024

"Stellar customer service and education from the front desk office manager and the therapists. "

G. M., Oct 6, 2024

"Quiet rooms, Monica is an amazing massage therapist-attentive, professional, very thorough, kind, wonderful hands!!"

S. F., Oct 5, 2024

"great massage! "

K. W., Sep 26, 2024

"Positive and friendly attitude of front desk. Excellent massage. Sabrina was great. "

R. B., Sep 14, 2024

"Staff were very friendly and my therapist was excellent."

P. S., Sep 7, 2024

"My massage therapist was really good. She was very client centered to make sure I was comfortable. She gave a really good massage."

L. E., Sep 5, 2024

"Jasmine did a fine massage!!!"

C. D., Sep 1, 2024

"Jasmine listened well and took into consideration my specific needs and gave a great massage. "

M. L., Aug 30, 2024

"The receptionists are so friendly, and my therapist, Tamiya, is really gifted. I went in for pain and added cupping to the area. I’ve been to many therapists to help this area and not one worked on it beyond the basic massage. Tamiya listened to me and hit every place and more that I didn’t even tell her about. I left with my adhesions gone on my first visit with her. It’s been a few day since leaving and wow, I can’t believe it’s still not there. She’s a really gifted therapist, I highly recommend her. "

T. P., Aug 26, 2024